Our Values
We recognise that your health is the most important asset you own and so we developed ‘Our Values’ to form a framework for our service. Cotswold Surgical Partners aim to offer a unique and highly personal service, changing people’s lives for the better every single day.
Our ethos is to provide quality care that is locally delivered. That’s why we developed a clear set of core values that we are passionate about when it comes to the quality of care we provide to our patients, and our staff are at the heart of this. Find out more about what you can expect from our team below, and a very warm welcome awaits.
Dignity & Respect
We will treat you with care and compassion, being kind, polite & courteous throughout. Our team will ensure you have your privacy and dignity respected at all times, ensuring you have a voice in the way you are treated and the care that you receive. Your views will be listened to and you’ll play an active part in your health care plan.
Quality Care
We’ll promote your access to care and engage you in your care plan, providing both physical and emotional support. You’ll be involved in your treatment and we’ll engage with other providers when necessary to ensure all concerns can be addressed. Our team will ensure you are well looked after, have the information you need to make informed decisions and be understanding and supportive with any questions or concerns you may have.
Attentive
We’re dedicated to providing exceptional expertise, professionalism, and patient care. Our approach is centered around recognising the individual circumstances of each patient and adapting our services to meet their needs. Being attentive means staying focused, paying close attention to detail, and giving our full concentration to the task at hand. It leads to improved productivity, higher-quality work, and better decision-making. This can be as simple as holding your hand in surgery if you are anxious/nervous, or sitting with you and having a cup of tea to discuss future care, so you have the time to ask questions and think through how you would like to proceed.
Accountable
We put your health, safety and emotional well-being at the heart of everything we do. We actively participate in regular auditing, collecting and evaluating feedback and reviewing our performance. We’re constantly pushing ourselves to learn and grow, expand our expertise, embrace new techniques, and refine our processes to deliver the best possible outcomes for our patients honestly and transparently.
Collaborative
Collaboration, to us, improves the way we work together & problem solve. This leads to more innovation, efficient processes, increased success, & improved communication. Through listening to & learning from each other, our referral partners, other health care providers and patients, we can help improve our care.
