OUR ADMIN
TEAM
We’re proud to work with a strong administrative team, with each colleague focussing on a specific area of responsibility to ensure we operate safely & efficiently. The team comprises of Patient Booking Administrators, Clinic Co-Ordinators, Medical Secretaries and Receptionists who work closely together to provide an efficient, timely, accurate and caring service, all to often in the background. So, a massive thank you to this fantastic team!
Zoe
Patient Services Manager
Working alongside the General Manager and Clinical Lead, Zoe manages the day-to-day running of the administration team, ensuring an efficient, timely and caring service is provided to all patients. Zoe supports the Patient Bookings Team, Co-Ordinators & Medical Secretaries, with a particular emphasis on quality assurance, appointment availability and training.
Jane
Private Patient Lead
Jane works closely with our Plastic Surgeons and Dermatologists who provide private services from our CQC regulated operating theatres and clinics. Jane will help assist patients with any new enquiry, appointment, follow-up or aftercare that is required.
Debbie
Finance Manager
As Finance Manager, Debbie will ensure that we provide a timely and efficient service and remain as competitive as possible, all whilst ensuring we maintain our high standards of quality care.
Teresa
Reception
All patients arriving for their appointment are warmly welcomed by one of our reception team. Teresa oversees a busy reception area, ensuring everyone is well looked after, provided with refreshments and are kept up to date about their appointment with kindness and compassion.
Kim
HR & Facilities Administrator
Supporting the management team with all aspects of recruitment and HR, as well as looking after the practice facilities, Kim’s role is extremely varied and certainly keeps her very busy! Whenever Kim gets a chance though, she’s back helping our NHS Patients Booking Team co-ordinating appointments for patient’s procedures.
Pat
Lead Medical Secretary
Working closely with our Secretarial team, Pat oversees the digital dictation and processing of all medical correspondence. In addition to this, Pat liaises with GP’s and labs for diagnostic and histopathological results, ensuring that these are communicated accurately and timely to patients, their GP’s and any other clinicans involved in a patients on-going care.
Sara
Patient Bookings Advisor
Our NHS Patient Bookings Team are the first contact that we have with our NHS patients, referral management centres, hospitals and other referring departments. Arranging and overseeing appointments for NHS surgical and outpatient procedures Sara ensures patients have everything they need prior to their appointment and often covers reception with a friendly smile!
Tamsin
Clinic Co-Ordinator
Tamsin works alongside our wider Patient Services Team making sure that everyone is working together efficiently. This involves co-ordinating clinician availability and diaries, overseeing NHS wait lists & supporting our Patient Booking Advisors with appointment management.
Clare
Finance Administrator
Responsible for processing and overseeing all invoicing & inventory this is a varied and extremely important role to ensure a healthy and safe performing organisation. With a keen eye for detail and accuracy, Clare ensures that we are all kept on our toes!
Natalie
Medical Secretary
The team are responsible for processing all patient correspondence & documentation and act as a liaison between our team of Plastic Surgeons and Dermatologists with patients. This includes all post consultation letters, surgical documentation and management of histopathology and other diagnostic test results.
Jenny
Medical Secretary
The team are responsible for processing all patient correspondence & documentation and act as a liaison between our team of Plastic Surgeons and Dermatologists with patients. This includes all post consultation letters, surgical documentation and management of histopathology and other diagnostic test results.
Sue
Medical Secretary
The team are responsible for processing all patient correspondence & documentation and act as a liaison between our team of Plastic Surgeons and Dermatologists with patients. This includes all post consultation letters, surgical documentation and management of histopathology and other diagnostic test results.
Kerry
Medical Secretary
The team are responsible for processing all patient correspondence & documentation and act as a liaison between our team of Plastic Surgeons and Dermatologists with patients. This includes all post consultation letters, surgical documentation and management of histopathology and other diagnostic test results.
